Types of information that may be collected
The personally identifiable information we collect is used to facilitate delivery of products and/or services to our customers. In the process of providing these products and/or services, we require our customers to provide certain personally identifiable information. Specific details may include, but is not limited to the following and may be subject to change:
In the case of contests, promotions, and/or newsletter registrations: We require all users and/or customers wishing to participate in any of our contests, drawings, sweepstakes, promotions, or newsletters to complete a Participant Registration Form. During this registration process we generate and collect certain personally identifiable information.
The personally identifiable information that may be collected from our customers in completion of a registration form: Customer’s first name, last name, zip code, phone number, age and email address. Winners of contests, drawings, sweepstakes, and/or promotions will be required to provide additional personally identifiable information such as a shipping address and telephone number.
In the case of product and/or service purchases: In order to complete the purchase of a product and/or service, an online credit card transaction is required. During this process we generate and collect certain verifiable personally identifiable information.
The verifiable personally identifiable information required includes the customer’s first and last name, first and last name of the credit card owner, credit card billing address, credit card number, credit card expiration date, customer’s shipping address, phone number, and email address.
If a customer sends us personal correspondence, such as emails or letters, we may collect such information into a file specific to you.
Personally identifiable information does not include aggregated information that is not linked to any of your personally identifiable information. Such aggregated information may be shared with our marketing partners, advertisers and others.
How is information collected?
We may collect information from you in several different areas on the Website, including but not limited to those described below:
You may be asked first to complete a registration form and provide personally identifiable information; you may also be asked to choose a user ID and password in order to take advantage of certain features the Website may choose to offer, including, but not limited to, Newsletters, Contests, Forums, Fantasy or other subscription based services.
Newsletters and Website Emails
We may offer free newsletters to share information with you about the Website, about us and our affiliates and subsidiaries, or about our business partners and advertisers and sponsors. You may receive a newsletter either by registering for a particular newsletter or in conjunction with a special feature or membership for which you have registered on the Website. You may cancel your free email subscription by following the instructions provided on the Website or, in some instances, in the designated area of certain newsletters or emails.
Contests or Sweepstakes
Surveys or Voting
From time-to-time we may request personally identifiable information from you via surveys or voting polls. Participation is voluntary and you will have the opportunity to decide whether or not to disclose information. At times, you may have to register to vote or to take part in a survey.
IP Addresses and Click-stream Data
We may collect IP addresses and/or click-stream data for purposes of system administration and to report aggregate information to our advertisers and sponsors. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Our computers identify your computer by its IP address. When you request Web pages from the Website, our computers log your IP address.
Click-stream data is information collected by our computers when you request Web pages from the Website. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. When analyzed, this data helps us analyze how visitors arrive at the Website, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content and advertising, and the like.
If you order any information from our Website, buy any of our products or subscribe for any of the services offered on our Website, we will ask you to complete an order form that will request certain information from you, including financial information such as a credit card number and expiration date and general contact, billing and shipping information. We will use this information to complete the transaction that you have requested, i.e., to deliver the information, products or other services that you order, and to invoice you. Such information is collected and stored through encrypted means for your protection.
When you register to play Fantasy games, you may be asked to provide personally identifiable information.
How we use the information we collect?
We internally use personally identifiable information about our customers to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site’s content and layout. We believe these uses allow us to improve our site and provide better service to our customers.
We may occasionally use a customer’s email address and, in rare situations mailing address or phone number, to contact a customer regarding administrative matters or notices.
We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.
With whom the information may be shared
Information we collect may be accessed by a variety of parties, depending upon the project for which the information was originally collected, the terms of that engagement, and the policies into or out of which the consumer has opted. From time to time, we may send you offers from myvenue, and our promotional partners based on the information you have provided us. In addition, we may provide information we collect about you with third party companies regarding promotions, sweepstakes and other opportunities/offers. These third parties are subject to stringent data security and confidentiality requirements and, upon completion of their fulfillment services, all information is returned to myvenue or is destroyed.
We may be required to collect, share or disclose your personal identifiable information without your consent in the following instances: i) pursuant to judicial orders, subpoenas, decrees, or warrants; ii) in order to investigate, prevent, or take action regarding suspected illegal activities, fraud, safety or the security of persons or property, violations of the myvenue Web Site Terms and Conditions of Use, or as otherwise authorized or required by law; and iii) in connection with the sale or transfer of any ownership interest in Devils Arena Entertainment LLC and/or the myvenue arena.
While we believe this disclosure of your information will result in opportunities that may be of interest to you, you have the right to tell us not to give your information to any third party (except as noted above). If you want myvenue to keep all of your information we have collected confidential and not share it with any third party (except as noted above), please either email us or mail your written request to:
Canadian Tire Centre
1000 Palladium Dr.
Your request must include your name, email address, mailing address and must be signed. (Signature only required for written request sent by regular mail). Please allow six weeks to process your request. After your request has been fulfilled, the only disclosures we will make are those required by law.
What choices do I have about my venue collecting, using, and sharing my information?
It is possible for you to use much of our site without giving us any personally identifiable information. When you do register with us or give us personally identifiable information, you will have an opportunity at the time we collect your information -- to limit e-mail communications from myvenue and from our third-party partners. You can request at any time that myvenue not send future e-mail to you either by unsubscribing from the communication or by contacting us. Also, as mentioned above, there are ways to limit the information collected through technology -- though some of our features won’t work if you decide to do this.
What security precautions are in place to protect against the loss, misuse, or alteration of your information?
We use industry standard efforts to safeguard the confidentiality of your personally identifiable information. However, please keep in mind that "perfect security" does not exist on the Internet and/or the World Wide Web.